duniacashPrivacy Policy

This page describes what we collect when you use duniacash and how we keep that data protected. We encrypt your personal information, store it securely, and do not share it with third parties except where required by law or to process your payments.

We at duniacash handle your data responsibly. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or online payment, or request a withdrawal, we collect information needed to verify your identity and process your request. We use that information only for the purposes stated in this policy.

Our duniacash platform operates across supported jurisdictions. Our servers may sit outside your region, but we apply the same data protection standards everywhere. If you have questions about how we handle your data, contact our support team via email or in-app chat.

What data we collect on duniacash

We collect information in several categories. First, we collect account information: your full name, date of birth, email address, and phone number. We use this to create your duniacash account and verify your identity.

Second, we collect identity documents. Before you can withdraw funds, we ask for a valid ID document—KTP, passport, or driver's license. We encrypt this document and store it securely. We use it only to verify your identity and comply with anti-money-laundering regulations.

Fourth, we collect activity data. We log your login times, games played, bets placed, and withdrawals requested. We use this to detect fraud, monitor account security, and comply with regulatory requirements.

• Account data: Name, date of birth, email, phone number, password (hashed).
• Identity documents: KTP, passport, or driver's license (encrypted).
• Payment data: Deposit and withdrawal transactions, payment method, amounts.
• Activity logs: Login times, games played, bets, account changes.
• Device data: IP address, device type, browser, operating system.
• Cookies: Session tokens, user preferences, analytics data.

How we use your data on duniacash

Third, we use your data to detect and prevent fraud. We monitor your account for suspicious patterns—rapid deposits and withdrawals, bets that do not match your typical play, or login attempts from unusual locations. If we detect suspicious activity, we flag it and may ask you to verify your identity again.

Fourth, we use your data to comply with law. We keep records of all transactions and account activity. If a regulator or law enforcement agency requests information, we provide it as required by law. We also use your data to comply with anti-money-laundering and know-your-customer regulations.

Fifth, we use your data to improve duniacash. We analyze how players use our platform—which games are popular, which payment methods are preferred, which features need improvement. We use this analysis to make duniacash better. We do not use your data to build profiles or target you with marketing.

Third-party processors and data sharing

We share your data with third parties only when necessary. Our payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers—receive your payment information to process your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to process your transactions.

We may share your data with identity verification services. These services check your ID document against government records to confirm your identity. They are also bound by confidentiality agreements and use your data only for verification.

We may share your data with law enforcement or regulators if required by law. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes.

Data security and encryption

We protect your data using industry-standard security measures. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) certificates. Your password is hashed using a strong algorithm so even our team cannot see it in plain text.

We store your data on secure servers with restricted access. Only authorized staff can access your personal information, and only for legitimate business purposes. We conduct regular security audits to identify and fix vulnerabilities.

We also implement two-factor authentication. When you log in from a new device, we send a verification code to your email or phone. You must enter this code to complete login. This protects your account from unauthorized access even if someone obtains your password.

Your rights regarding your data

You have rights over your data. You can request access to the personal information we hold about you. You can ask us to correct inaccurate information. You can request deletion of your data, subject to legal and regulatory requirements—for example, we must retain transaction records for anti-money-laundering compliance.

To exercise these rights, contact our support team via email or in-app chat. We will respond to your request within a standard timeframe. If you believe we have mishandled your data, you may file a complaint with the relevant data protection authority in your jurisdiction.

Cookies and tracking

We use cookies to operate duniacash. Session cookies store your login token so you stay logged in while you play. We also use cookies to remember your preferences—your preferred bet amount, your language setting, your notification preferences.

We use analytics cookies to understand how players use duniacash. These cookies track which games are popular, which payment methods are used most, and which features need improvement. We use this data to make duniacash better. We do not use analytics data to build profiles or target you with marketing.

You can disable cookies in your browser settings, but this may affect your duniacash experience. For example, you may need to log in again each time you visit.

Data retention and deletion

We retain your data for as long as your duniacash account is active. If you close your account, we retain your transaction records for a standard period to comply with anti-money-laundering regulations. After that period, we delete your personal information unless we are required by law to retain it.

If you request deletion of your account, we will close it and delete your personal information subject to legal requirements. We will retain transaction records as required by law.

Our duniacash commitment to privacy

We take your privacy seriously. We collect only the data we need, we protect it with strong encryption, and we do not share it with third parties except where necessary. We comply with data protection laws and regulations in all jurisdictions where we operate.

We are transparent about how we use your data. This policy explains what we collect, how we use it, and who we share it with. If you have questions about our privacy practices, contact our support team. We are available via email and in-app chat. We read every message and respond within a standard timeframe.

Our duniacash platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether duniacash is available in your region—Jakarta, Surabaya, Bandung, Medan, or Semarang—contact our support team before creating an account.

Changes to this privacy policy

We may update this privacy policy from time to time. When we make material changes, we notify you via email or in-app message. Continued use of duniacash after the notification period means you accept the updated policy. If you do not agree with the changes, you may close your account.

For questions about this privacy policy or our data practices, contact our support team. We are available via email and in-app chat. Thank you for trusting duniacash with your data.